Questions people ask us.

Photo ID, your Medicare card, your health fund card if you are claiming, and a list of any medications you take. If you have had recent x-rays or a treatment plan from another practice, bring copies or ask them to be sent ahead.

We set aside about an hour. That covers a conversation about your dental history and any concerns, a full examination, x-rays only if they are due, and a written plan with fees before any treatment starts.

Only if they are clinically due, based on your history and what we find in the examination. We will explain why before taking any, and you can ask to see them on the screen.

Yes, we are always taking new patients, including families and people who have not seen a dentist in some time. There is no judgement about how long it has been.

It depends on what is needed, which we cannot know until we have looked. We publish sample fees for common items on our fees page, and we always confirm the actual fee with you before any treatment goes ahead.

Yes. We claim on the spot from all major Australian health funds using HICAPS. Your gap depends on your fund and level of cover, and we can estimate it for you before treatment starts.

Yes, payment (or the gap after your health fund claim) is due on the day of treatment. Interest-free payment plans may be available for larger treatment plans through a third-party provider, subject to their approval — ask at reception for current options.

A precise quote needs an examination, since fees depend on what is actually involved. If you describe your situation when booking, reception can give you a rough estimate from the sample fee range.

Around their first birthday, or when their first teeth appear, is a reasonable starting point. Early visits are short and low-key, aimed at getting your child comfortable rather than doing much treatment.

Many children aged 0 to 17 are eligible for basic dental services under the Child Dental Benefits Schedule (CDBS), depending on family income and Medicare criteria. We check eligibility for you before the appointment.

Yes, and it often helps. Younger siblings are welcome to sit in the room during a parent's or older sibling's check-up if that makes a first visit feel less unfamiliar.

Significant pain, a knocked-out or broken tooth, a lost filling or crown that is uncomfortable, facial swelling, or an injury to the mouth or teeth. If you are unsure, call us and describe what has happened.

Same-day time is held every morning for exactly this. Call as early as you can; we assess by phone and hold a time based on what you describe. It is same-day time held, not a guarantee of a specific hour.

For facial swelling that affects breathing or swallowing, or trauma with other injuries, call 000 or go to your nearest emergency department. For pain or a dental problem that can wait until we open, call first thing and we will fit you in.

It is a very ordinary thing to tell us, and it changes how we run the appointment. Options include a longer appointment, an agreed hand signal to pause or stop at any point, music through headphones, and breaks whenever you need them.

We do not offer sedation at this practice. What we focus on instead is pacing, communication and control — you are always able to stop, and nothing proceeds without you knowing what is happening next.

Yes. A support person is welcome to come into the room with you if that helps, for a first visit or any appointment where you would rather not be alone.